RPS-ERP II - Remote Power Control FAQ's

Description

The RPS-ERP II allows you to reboot multiple PC's and devices from your home, office, on a holiday or in the middle of the night It will eliminate prolonged downtime, travel expenditures and other costs associated with a person physically rebooting your PC or other device. You can reboot a crashed PC from any computer on the Internet using the Web-based GUI and an Internet browser. This is an in-band solution using a network connection for remote power control. If you need an out-of-band solution, check out our RPS II Remote Power Switch which controls the power by telephone.

What are the electrical specification of the RPS-ERP II Remote Power Switch?

There is a 15 amp max. for all ports with a 6 Amp maximum per individual port. 4 switchable electrical ports are on the RPS-ERP II unit. 110-120V US.

Do you have a European Version of the RPS-ERP II available?

YES. You can have a US RPS-ERP II unit converted to 220V European Voltages by selecting the option on the main RPS-ERP II Home Page and adding the unit to your shopping cart.

Can the RPS-ERP II Unit be controlled by direct HTTP commands?

YES ! See the section of the instructions "Controlling the RPS-ERP II Power Status by http" by clicking here.

What are the dimension of the RPS-ERP II Unit?

8.75" Wide x 4.75" Deep x 1.625" Thick. Weight is approx 2 lbs.

Does the remote power control unit RPS-ERP II require any drivers for operation?

The RPS-ERP II does not require any drivers, making it compatible with any operating system. You just need a web browser to access the built in webserver.

How do I reset my login password? I forgot it !

If you forget your password, go to the login page of the RPS-ERP II unit. Enter in a user name of super user and click OK then wait a few seconds and power off the RPS-ERP II using the main power switch on the back of the unit. Turn the unit back ON and the RPS-ERP II will reset back to the default user name and password.

How do I reset the RPS-ERP2 to factory defaults ?

Power off the unit. Press and hold the 2 buttons on the front of the RPS-ERP-2 unit while you power on the device. Continue pressing the buttons for about 1 minute. You will hear a series of beeps. After a minute, release the buttons. Power the unit off, then back on. The RPS-ERP-2 unit will now be reset to factory default settings of IP 192.168.10.100 or 192.168.1.100.

I'm stuck on the firmware page and can't seem to get off. How do I correct this situation?

Reload the firmware which is stored on the device. Press and hold the 2 buttons on the front of the RPS-ERP-2 unit while you power on the device. Continue pressing the buttons for about 1 minute. You will hear a series of beeps. After a minute, release the buttons. Power the unit off, then back on. The RPS-ERP-2 unit will now be reset to factory default settings of IP 192.168.10.100 or 192.168.1.100.

My RPS-ERP2 is not responding to IPEDIT and I can't locate it on my network. What shall I do ?

If you are sure your network is ok and configured correctly, try resetting the RPS-ERP2 to factory defaults. Press and hold the 2 buttons on the front of the RPS-ERP-2 unit while you power on the device. Continue pressing the buttons for about 1 minute. You will hear a series of beeps. After a minute, release the buttons. Power the unit off, then back on. The RPS-ERP-2 unit will now be reset to factory default settings of IP 192.168.10.100 or 192.168.1.100. If this does not work, configure a network port on your desktop or laptop for an ip address of 192.168.10.90, netmask of 255.255.255.0 and gateway of 192.168.10.1. ( or 192.168.1.90 and gateway 192.168.1.1 alternative) Then connect a CROSS-OVER network cable (a special cable available at any computer store ) between this network port and the RPS-ERP2 unit. Power up the RPS-ERP2, which should have a default IP of 192.168.10.100 or 192.168.1.100. Open your web browser and try and access the unit directly by typing http://192.168.10.100 (or 192.168.1.100) into the browsers command line. You should see the login screen to the RPS-ERP2.

I am seeing a series of random characters in the Port Name Box in the power control menu. Sometimes my information appears saved, and sometimes it returns to these varied characters. How do I fix this ?

What you are seeing is a cache problem most likely caused by IE and the internal web server. First try using Firefox as a test and see if this clears up the problem. If not, delete the cache in IE under Tools>Internet Options>General>Browsing History>Delete and select Temporary Internet Files and Form Data. Once flushed, close and then open IE to see if the problem clears up. If not, you can try to reset the internal web server by reloading the firmware on the unit. To do this, press and hold the 2 buttons on the front of the RPS-ERP-2 unit while you power on the device. Continue pressing the buttons for about 1 minute. You will hear a series of beeps. After a minute, release the buttons. Power the unit off, then back on. The RPS-ERP-2 unit will now be reset to factory default settings and the internal web server will be flushed. Configure the unit wth your IE web browser. The random characters in the power control menu should not appear anymore.

I can't connect to the default IP address configured at 192.168.10.100 or 192.168.1.100. Sometimes I can, but then the connection 'goes away'. Help!

This happens when you do not have a 'gateway address' set in the remote power controllers network configuration screen *OR* the gateway address is incorrect. You need to set the Gateway address to that of your router on the same subnet as the RPS-ERP II. For instance, if you are using the factory default settings of 192.168.10.100, netmask of 255.255.255.0, the gateway would usually be set to 192.168.10.1. The IP Address of 192.168.10.1 would be the IP address of your router/switch.( It does not necessarily have to be 192.168.10.1, but should be the whatever IP address that you have configured for the router.)

What is the warranty period on the RPS-ERP II?

The remote power switch comes with a one year warranty against manufacturing defects. The warranty is not applicable if the device has been exposed to power surges, improper installation or mishandling.

After booting up my Windows Computer, how do I get the computer to logon automatically so I don't have to enter my user name and password?

For Automatic Logon for Windows see the following Microsoft Knowledge base articles HOW TO: Turn On Remote Desktop Automatic Logon in Windows XP, How to Enable Automatic Logon in Windows NT 3.x and 4.0 , HOW TO: Enable Automatic Logon in Windows 2000. If you want to disable automatic logon at some future point see Bypassing Automatic Logon in Windows NT. For Windows 95/98 automatic logon see How to Prevent a Windows 95, Windows 98, or Windows Me Logon Prompt at Startup for instructions!

Will you ship out of the USA or Canada?

YES. Place the products in your cart to see the pricing.

Can I change the password to login to the RPS-ERP II ?

YES, the default password for login is 12345678 and user name is admin . The interface allows you to easily change the password of the unit to whatever you desire. View the CHANGE PASSWORD screen by clicking here.

What is the discount for buying multiple units?

Well, there is not any! Devices such as this typically sell for over $300. WE OFFER A 30 DAY MONEY BACK GUARANTEE and a ONE YEAR WARRANTY for orders shipped in the USA and CANADA!

How long have you been selling Remote Power Switch Products ?

We have been selling inexpensive high quality remote access devices since 1990.

Can I read your Instruction Manual Online?

YES Click Here! For full information.


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